An inbox that reads.
Sentiment, intent, and suggested replies on every inbound message. Async-classified the moment a reply arrives.
What it does
Inbound SMS triggers a Haiku classification pass that tags sentiment (positive/neutral/negative), intent (question, complaint, opt-out signal, booking, etc.), and generates 3 ready-to-send replies in your brand voice. Real-time delivery via Postgres LISTEN/NOTIFY + SSE. The inbox updates the instant a reply hits.
Under the hood
- Classification fires AFTER STOP/HELP routing so compliance can never be blocked.
- Idempotent. Re-running classification doesn't double-write.
- Per-org concurrency cap keeps cost predictable at scale.
- Reduced-motion + low-mem clients fall back to polling automatically.
What you get
- Sentiment + intent badges on every thread, at-a-glance.
- 3 suggested replies in your brand voice, one-tap to send.
- Auto-quiet-hours respect on your replies, per contact timezone.
- Conversation summarizer collapses 30+ message threads to a paragraph.
Available on plans
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Real 10DLC compliance, live in 4-8 business days, and an AI that already sounds like you.